Policies
WAIT TIME
We are pleased to offer a grace period of 15 minutes for confirmed appointments.
Time spent waiting for a signer beyond the initial 15-minute period is billed at $2 per minute at 15-minute increments.
At the Nopa Notary, we make every effort to be on time. Please return the same level of care to us.
CANCELLATION SCHEDULE
You can cancel or reschedule your appointment up to 18 hours before your appointment starts. Cancellations that occur within 18 hours of the appointment are billed as follows:
Client cancellation within 18 hours of confirmed appointment time; 50% of the fee
Client no-shows or refuses to sign 100% of the fee
Client cancellation within 6 hours of the appointment time; 100% of the fee
Notary cancels any confirmed appointment, no fee.
If re-signing is necessary due to a notary error or omission, no additional fee.
HOLIDAYS / AFTER HOURS SERVICE
On occasion, we can be available outside of our normal working hours.
A surcharge is added to all appointments that occur outside of normal business hours, which are Monday - Friday, 9:00 am - 5:00 pm local time. Surcharges are detailed in the “Service Fees” section of our service menu, available at: https://www.nopanotary.com/book.
